Return & Refund Policy
Last updated: 21 September 2026
We accept returns only for eligible products in accordance with the product-specific return conditions.
Return window
Customers must contact us within 7 days of delivery for eligible return requests.
Damaged / defective product
Any product received damaged, defective or incorrect must be reported within 48 hours of delivery, preferably with an unboxing video and photographs.
Eligibility
Product must be unused and returned with original packaging, accessories, manuals, cables and invoice, wherever applicable.
Non-returnable products
Software licenses, activation keys, opened consumables, toner/cartridges, cables/accessories, customized products and products specifically marked as non-returnable may not be eligible for return.
Return shipping
If the product is defective, damaged or incorrectly supplied by us, return shipping will be handled as per our instructions. For other eligible returns, applicable return shipping charges may be deducted from the refund.
Refund
After the returned product is received and inspected, the refund will be processed to the original payment method, subject to applicable deductions and verification.
Cancellation
Orders may be cancelled before dispatch. Once dispatched, cancellation may not be possible.
Contact
- Infotech Solutions
- Shop No. 28, Ground Floor, Millenium Plaza, Raipur, Chhattisgarh 492001
- Phone 098261 59991
- Email contact@infotech.net.in