Deleting your information

Last updated: 3 August 2026

You can ask Infotech Solutions to delete the personal information we hold about you. This page explains how to ask, what we will remove, and the one category we are not allowed to remove.

How to ask

Use any one of these. Please say “delete my data” and give the mobile number or email you used with us, so we can find the right records.

WhatsApp — 9993829793
Email — contact@infotech.net.in
Phone — 099938 29793 or 084500 08001
In person — Shop No. 28, Ground Floor, Millenium Plaza, Raipur, Chhattisgarh 492001

We may ask one or two questions to confirm the request is really from you. This is to stop somebody else deleting your records.

What we delete

Your name, address, email and phone number from our customer and enquiry lists.
WhatsApp conversations with you, including photographs and files you sent.
Closed service tickets, and the product photographs attached to them.
Website account details, saved addresses, cart and wishlist.
Marketing and enquiry records.

What we must keep

Tax invoices cannot be deleted. Indian tax and GST law requires every seller to retain invoices and the associated billing details for a fixed number of years. If you have bought from us, that invoice must stay in our books for that period — this applies to every business in India, not only to us.

Once that period ends, those records are removed too. Everything outside the invoice — your chat history, service photographs, saved addresses, enquiry notes — is deleted on request regardless.

How long it takes

We acknowledge your request within 7 working days.
Deletion is completed within 30 days.
Encrypted backups are overwritten on their normal cycle, within 90 days.

After deletion

We will no longer be able to look up your past orders, warranty dates or repair history, and we cannot restore them later. If you only want to stop receiving messages, you do not need to delete anything — just reply STOP on WhatsApp, or tell us on 099938 29793, and we will stop messaging you while keeping your purchase history intact for warranty.

If you are not satisfied

Write to contact@infotech.net.in and mark it for the attention of the grievance contact. Under the Digital Personal Data Protection Act, 2023 you may also approach the Data Protection Board of India if we do not resolve your complaint.